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STORE POLICY

Services scheduled and/or purchased from Elegant IV Lounge, through Book Now or otherwise, are provided by licensed medical professionals contracted or employed with Elegant IV Lounge.

  • By scheduling an appointment with Elegant IV Lounge, through Book Now or otherwise, you agree to pay Elegant IV Lounge the fee indicated for the service that has been scheduled. Payments will be charged at the time of scheduling or at the time of service as indicated or directed. Elegant IV Lounge REQUIRES AT LEAST 24 HOUR ADVANCED NOTICE OF CANCELLATION. You will be charged the full amount of the fee indicated for the service(s) scheduled if you cancel an appointment within 24 hours of its scheduled time. However, you may cancel an appointment without charge if it is cancelled within ten (10) minutes of being scheduled through Book Now or otherwise. MISSED APPOINTMENTS DEPOSITS ARE NOT REFUNDABLE. In the event that you require that Elegant IV Lounge provide the concierge services or a last minute appointment within one (1) hours of your creation of an appointment with Elegant IV Lounge, through the Services or otherwise (each, an “ASAP Appointment”), you agree to pay Elegant IV Lounge an additional fee of one hundred dollars ($75.00) for the expedited provision of services (the “ASAP Fee”). In the event that Elegant IV Lounge is not able to provide the selected services within one (1) hours of your creation of an ASAP Appointment, the ASAP Fee will be refunded.

  • In the event that you misrepresent yourself in any way, including, but not limited to, your age, or the medical history provided by you is not accurate (as determined by a medical professional engaged by Elegant IV Lounge) at the time of the appointment, or you are under the influence of drugs or alcohol at the time of the appointment, you will be charged $75 of the services scheduled but no services will be provided; provided, however, for an additional charge of one hundred dollars ($50.00), you may reschedule this appointment for a time that is at least four (4) hours after the scheduled time of the original appointment so long as you are no longer under the influence of drugs or alcohol and, in the determination of a medical professional engaged by Elegant IV Lounge, your medical history has been corrected.

  • In the unusual event we are unable to provide our services to you because of our availability, a CREDIT or a REFUND WILL BE PROVIDED. Credits or refunds will not be provided to customers who are unsatisfied with the services.

  • In the event that the medical professional engaged by Elegant IV Lounge is unable to perform the portion of the scheduled service(s) that follows the insertion of the I.V. needle due to circumstances out of the medical professional’s control (e.g. the I.V. drip will not begin after the medical professional has made an attempt), you will receive a credit or refund of the full amount of the services scheduled. 

  • Upon your acceptance of these terms and submission of your purchase, you hereby agree that Elegant IV Lounge has the right to automatically charge your credit card (or other payment method) for the applicable fees or charges, plus any applicable taxes that Elegant IV Lounge is required to collect, and you authorize Elegant IV Lounge to do so.

  • If you make a payment by credit card, your credit card information will only be accessed by authorized agents on behalf of Elegant IV Lounge for the purpose of obtaining payment. In the event that you elect to change the services scheduled and/or purchased from Elegant IV Lounge prior to the delivery of such services, Elegant IV Lounge may, in Elegant IV Lounge’s sole discretion, use your stored credit card information to charge you for the additional services provided or to provide a credit to you for services that are not provided, as the case may be, and you authorize Elegant IV Lounge to do so. In the case of an applicable credit, such credit will be given to you approximately two (2) to three (3) business days after you have notified Elegant IV Lounge of the respective change in the services to be provided, subject to the policies of the respective credit card companies. You acknowledge that it is your responsibility to ensure that payment in advance for all services scheduled and/or purchased from Elegant IV Lounge, and to ensure that your credit cards or other payment instruments accepted by Elegant IV Lounge continue to be valid and sufficient for such purposes.

  • Can I insert an image, video, or gif in my FAQ?
    Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
  • How do I edit or remove the “FAQ” title?
    You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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